Refund Policy

Valid Refund Reasons

Refunds may be issued if:

• You received a completely empty report.
• You were charged more than once for the same report.
• Subscription charge made within 24 hours, and you have not order any reports.

Invalid Refund Reasons

Refunds will not be issued for:

• Minor data inaccuracies or missing details.
• Reports delivered later than expected (unless report never arrives).
• Expectations not met (subjective dissatisfaction) outside valid reasons.
• Failure to cancel the trial or subscription before the renewal or before trial end.

How to Cancel or Manage Subscription / Trial

You can cancel your trial or subscription through your dashboard → Billing.

To avoid recurring charges, cancellation must occur before the end of the 3‑day trial.

Refund Process & Timing

If you find your refund reason to be valid, please fill out the form below with the necessary details or email the following information to [email protected]:

• Email Subject: Refund request - VIN: (your VIN number)
• Your e-mail
• Vehicle VIN number
• Reason for the refund
• Your Name
• Your Surname
• Date of purchase
• Method of payment
• Your PayPal transaction ID or last 4 digits of your credit or debit car