Refund Policy

Thank you for choosing Zilocar. We design our vehicle history reports to support your car-buying journey, but please note that reliance on any report is at your own risk.

1. Scope of Policy

For Essential Membership ($20.59 for the first month, then $28.99/month) and Premium Membership ($24.50 for the first month, then $54.45/month) plans: once your billing period begins, the charge is non-refundable, except in the limited circumstances described below.

For Premium Single Report purchases ($39.95 one-time): refunds are only considered in defined exceptional cases (see section 3).

2. When a Refund May Be Issued

Your case meets one of the following valid reasons:

• Duplicate charge for the exact same VIN lookup.
• Report failed to generate and was blank due to technical error (verified by our system).

3. When Refunds Are Not Issued

Refunds will not be given for:

• "Clean" reports showing no issues or accidents.
• Missing or incomplete data outside our control (e.g., accident data not reported in certain states).
• Subscription cancellation after the billing period begins.
• Exceeding the fair-use threshold (20 reports per month for both Essential and Premium memberships).
• Incorrect VIN entered by the purchaser.

How to Cancel or Manage Subscription / Trial

You can cancel your trial or subscription through your dashboard → Billing or by contacting customer support.

Refund Process & Timing

If you find your refund reason to be valid, please fill out the form below with the necessary details or email the following information to [email protected]:

• Email Subject: Refund request - VIN: (your VIN number)
• Your e-mail
• Vehicle VIN number
• Reason for the refund
• Your Name
• Your Surname
• Date of purchase
• Method of payment
• Your PayPal transaction ID or last 4 digits of your credit or debit car