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The report gave good information
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Reviews from drivers checking the facts before they buy
Real customer feedback about Zilo vehicle history reports, synced from our public Trustpilot profile and shown without AI-generated summaries.
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Confidence checkReviews come from buyers using Zilo as a reality check before committing to a car.
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Clearer decisionThe common thread: customers felt they had enough detail to move forward or walk away.
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OM
Really great customer service
Really great customer service. They are so cordial and cater to all your needs. Not to mention the database of the site, in itself is more detailed than car fax. Keep it up, guys!
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Expensive with less info than carfax
Expensive with less info than carfax
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It does not send any useful links you…
It does not send any useful links you do not get your report
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Detailed and accurate report
Detailed and accurate report. I recommend it.
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Their website is deceptive
Their website is deceptive. Clearly shows $5 a month unlimited reports at a 95% savings. But, if you look at the fine print it is only a trial and you get 1 report and they charge you the $99.99 after the 3 days. This is NOT a 95% savings. I will be filing a complaint with the State Attorney Generals office.
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Excellent
Excellent. Great product.
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DON'T SIGN UP FOR THE TEST REORT
Ordered the test report for $5 and paid. Report was Ok, nothing overly special. Then they charged me $99. Never wanted the service. Contacted customer service. Still waiting for a refund. DON'T SIGN UP FOR THE TEST REORT
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Excellent Customer Service
I was able to receive the information quickly. When I needed assistance, the customer service representative was quick to respond to me and we were able to remedy the situation in a timely manner. I would definitely recommend Zilocar to others.
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Don’t give them your credit card number!!!
Sure wish I had known about these other issues with the $5 “trial” when I used it in September. I mainly needed one report, but tried to get two additional because it said I was entitled to three. Of course, once they had my $5, they only wanted to provide one report. Okay, the one I needed wasn’t helpful, with very limited information. So I immediately made sure I wasn’t going to be billed anymore, and chalked it up to a $5 lesson. But no … Zilocar keeps charging my credit card for the $99 year-long membership. Now my credit card company says they need to cancel my card and issue a new one so Zilocar can’t keep charging me! What a mess! REGARDING ZILOCAR’s RESPONSE BELOW: Did anyone notice how they didn’t address at all the fact that I was billed over and over even though I canceled? I haven’t even been on the site since a few hours after I first gave them my money! Also, just a couple weeks ago Zilocar posted here that they have a satisfaction guarantee. No evidence of that with my experience!!
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I used the $5.00 trial and was deceived…
I used the $5.00 trial and was perfectly satisfied with the results I got back with the report. However, my understanding was that after 5 days I would have the option of purchasing a subscription, not paying for a subscription with a trial and then paying $99.00 before the trial period ended. besides, I only needed one report. I had no interest in a subscription. Quite deceiving. My bank alerted me that fraud might have been involved because Zilocar tried to pull the $99 from my account. Not happening. I changed accounts and my bank is reporting the transaction as fraud.
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It is a full size scam. DO not try this one
I just purchase the $5.00 trail and try to get some information regarding buying a car. I did not received any information or email after i paid. DO not trust this company and i do have question to Trustpilot do you really give this company 4 start for what?
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I was at a dealership to buy a used car…
I was at a dealership to buy a used car in Berger, Lagos (Nigeria). I needed a quick history of the Toyota Tacoma, searched Google and found Zilocar. I got the information I wanted very fast. I actually forgot to cancel the trial, and was debited for a renewal a few weeks after. I sent an email after the debit to my card, and I received an immediate response from Zilocar, with a refund being approved—swift business.
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The number one thing I like about this… customer service for questions
The number one thing I like about this company is it a customer service? They were very responsive in a timely manner and very professional. The report I received was prompt and was able to help me make a very good decision on purchasing a car much less expensive than the competitors
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It was easy to use and produced a very…
It was easy to use and produced a very detailed report to inform my purchase
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This was easy and fast
This was easy and fast. The website is easy to navigate.
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Zilocar is a ripoff!
Zilocar is a ripoff. Their $5.00 trial is a ripoff. Their reports are a ripoff; I paid for a service report, the one they sent was missing nine years of service records, a.k.a 97,090 miles. The service records it did provide only gave dates, and not what was serviced, i.e., were they oil changes or engine repairs? Their trial states $5.00 for unlimited reports for up to 3 days, if you do not cancel they charge $99. Well, I paid the $5 and I got a useless report (see above) and a notice that I was only entitled to one report unless I pay $99. This was in less than an hour of signing up for the 3 day trial.
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It was easy and fast!
It was easy and fast!
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well after using ZILOCAR, i shocked at the number of cars i looked at that had their odometer rollback
Using ZILOCAR stopped me from buying at 4 cars where the odometer was rolled back, some were rolled back twice
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Good detailed history
A detailed history of the car and worth the money if you are considering purchasing a specific vehicle.
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