You'll receive a link to your report via email shortly after purchase—usually within 5 minutes. If you don't see it, be sure to check your spam folder. If the report doesn't arrive within 15 minutes, please reach out to our support team for help.

Our reports include the following information:

• Ownership history
• Vehicle details
• Odometer check
• Mileage/year dependence
• Open safety recall check
• Junk / salvage / insurance records
• Title history information
• Stolen vehicle check
• Major title brand check
• Vehicle damages
• Sales history
• Market price analysis
• Auction price range
• Price changes and ownership cost

See our sample report.

If a car spent some time in the United States, and is now located somewhere else – we can check the car's history for you.

ZiloCar reports are grounded in a robust, multi-tiered data framework—combining federal, state, and proprietary sources to give you a clearer vehicle history:

• NMVTIS: The only federally mandated vehicle history system in the U.S., pulling from state DMVs, insurance carriers, salvage yards, and more. It delivers authoritative title status, branded title history (e.g., salvage, flood), odometer readings, and total-loss records.
• Junk, Insurance, and Auction Records: These sources expose hidden damage and total-loss events that often go unreported elsewhere.
• Proprietary & Industry Databases: Added insights from open recalls, liens, sales/market values, accident records, and other third-party data round out your report—even when NMVTIS doesn't capture the full story.

Together, this layered approach ensures ZiloCar delivers one of the most complete and trustworthy vehicle history reports available—helping you avoid surprises and make smarter used-car decisions.

No—ZiloCar doesn't provide service history, and truthfully, most vehicle history providers don't either, as this data is rarely centralized or reliably reported. We're exploring ways to include it in the future if it becomes consistently available.

If there is not much information in your report, it's a good sign! That means that the vehicle has no sales history or very rarely went on sale, and we couldn't find any proof that the vehicle sustained any significant damage.

If the report won't open or you get an error like "404" or "Application error," contact Zilocar Support. We'll fix it right away.

There are several reasons why an accident might not appear in your report:

• It wasn't reported to insurance or authorities
• It was repaired privately, without going through insurance
• The data hasn't been updated yet
• Some states don't require reporting for minor incidents
• The damage was too minor to meet reporting thresholds

Owner names and addresses are protected by law under the Driver's Privacy Protection Act (DPPA). That's why they're not shown in our reports.

To begin, enter your VIN number on the Zilocar homepage. You'll receive a free pre-check summary. To unlock the full report, simply choose your payment option and complete checkout. A copy of your detailed report will be emailed to you shortly after purchase.

Whether you buy a one‑off report pack or the trial subscription, your account is created automatically. Once purchase is complete, you are logged in to your dashboard, where all purchased reports are visible.

After your first report is delivered, your vouchers will be emailed to you. To redeem them, go to the Zilocar homepage, enter your VIN, click "Get Full Report," and apply the voucher code.

Make sure you're using the same email address you used when you made your purchase.

Need help? Here's a step-by-step tutorial.

Still stuck? Reach out to Zilocar Support.

Vouchers are valid for 60 days after purchase.

If nothing happens when you enter a VIN, it either means you've entered a wrong VIN number or we don't yet have enough data to create a report. This is automatically flagged for our team to improve future coverage.

When you choose the subscription option, you start with a 3 day trial for $5, which includes 1 full report on any vehicle. Unless cancelled via the dashboard's Billing section before the trial ends, the trial converts to a subscription priced at $99 per month, granting reports under our fair use limit.

If you initially selected the trial (one report only), from your dashboard you can activate the full subscription immediately without waiting for the trial to finish.

After purchase (either a one off pack or a trial), an account is automatically created for you. You'll be logged into your dashboard where you can view all reports you've purchased.

Go to your dashboard → Billing. If you cancel before the 3 day trial ends, you will avoid being charged for the monthly subscription.

"Unlimited reports" plan is meant for personal, non commercial use. Accounts used for commercial or bulk lookups may be limited or suspended under our fair use policy.

Yes—if you contact us within 24 hours of being charged for the subscription and you haven't checked any VINs, we'll issue a full refund.

Unfortunately, we have no control over the vehicle database. We gather information. However, we're not entitled to deleting or editing vehicle information in any way. Therefore, doing this would not be impossible.

You can submit a written request to obtain a full or partial refund of your vehicle history report within 14 days after your purchase. We may issue a refund if:

Valid refund reasons:

• You received a completely empty report.
• You were charged more than once for the same report.
• Subscription charge made within 24 hours, and you have not ordered any new reports.

Invalid refund reasons:

• Minor data inaccuracies or missing details.
• Reports delivered later than expected (unless report never arrives).
• Expectations not met (subjective dissatisfaction) outside valid reasons.
• Failure to cancel the trial or subscription before the renewal or before trial end.

Please fill out the refund form. We cannot make a decision on your refund without this form being sent to us. If you believe there's a billing issue or technical error, reach out to Support. We're happy to look into it.