You'll receive a link to your report via email shortly after purchase—usually within 5 minutes. If you don't see it, be sure to check your spam folder. If the report doesn't arrive within 15 minutes, please reach out to our support team for help.

Our reports include the following information:

• Ownership history
• Vehicle details
• Odometer check
• Mileage/year dependence
• Open safety recall check
• Junk / salvage / insurance records
• Title history information
• Stolen vehicle check
• Major title brand check
• Vehicle damages
• Sales history
• Market price analysis
• Auction price range
• Price changes and ownership cost

See our sample report.

If a car spent some time in the United States, and is now located somewhere else – we can check the car's history for you.

Our reports are built using data from an approved NMVTIS provider, along with additional proprietary sources. NMVTIS is a federally backed system designed to prevent vehicle fraud, detect unsafe vehicles, and provide accurate, up-to-date vehicle data for consumers.

Our reports don't provide service history at this moment. We are looking to add this information in the future.

If there is not much information in your report, it's a good sign! That means that the vehicle has no sales history or very rarely went on sale, and we couldn't find any proof that the vehicle sustained any significant damage.

If the report won't open or you get an error like "404" or "Application error," contact Zilocar Support. We'll fix it right away.

There are several reasons why an accident might not appear in your report:

• It wasn't reported to insurance or authorities
• It was repaired privately, without going through insurance
• The data hasn't been updated yet
• Some states don't require reporting for minor incidents
• The damage was too minor to meet reporting thresholds

Owner names and addresses are protected by law under the Driver's Privacy Protection Act (DPPA). That's why they're not shown in our reports.

To begin, enter your VIN number on the Zilocar homepage. You'll receive a free pre-check summary. To unlock the full report, simply choose your payment option and complete checkout. A copy of your detailed report will be emailed to you shortly after purchase.

After your first report is delivered, your vouchers will be emailed to you. To redeem them, go to the Zilocar homepage, enter your VIN, click "Get Full Report," and apply the voucher code.

Make sure you're using the same email address you used when you made your purchase.

Need help? Here's a step-by-step tutorial.

Still stuck? Reach out to Zilocar Support.

Vouchers are valid for 60 days after purchase.

If nothing happens when you enter a VIN, it either means you've entered a wrong VIN number or we don't yet have enough data to create a report. This is automatically flagged for our team to improve future coverage.

Zilocar offers discounted report bundles to help you save when checking multiple vehicles. For example, you can purchase 3 reports for $59.97 or 5 reports for $79.95. These prepaid reports can be used at any time and don't expire.

Unfortunately, we have no control over the vehicle database. We gather information. However, we're not entitled to deleting or editing vehicle information in any way. Therefore, doing this would not be impossible.

You can submit a written request to obtain a full or partial refund of your vehicle history report within 14 days after your purchase. We may issue a refund if:

• You received a completely empty report
• You were charged more than once for the same report

We don't issue refunds for:

• Inaccurate or missing data
• Reports that were delayed
• Reports that didn't meet your expectations

Please fill out the refund form. We cannot make a decision on your refund without this form being sent to us. If you believe there's a billing issue or technical error, reach out to Support. We're happy to look into it.