Frequently Asked Questions

You can access your report anytime by logging into your account: login

Use the same email address you entered during purchase. Once logged in, your reports will be available in your Dashboard.

If you don’t see your report:

• Check that you’re using the correct email
• If you still can’t find it, contact our support team at [email protected], and we’ll help you locate it quickly.

You can cancel your subscription anytime through your account dashboard:

1. Go to: login
2. Log in using the email you used during purchase
3. Open your Dashboard
4. Navigate to Billing & Plans
5. Click Cancel Subscription and follow the steps

Once canceled, your subscription will remain active until the end of the current billing period, and no further charges will be made.

If you prefer, you can also contact our support team at [email protected], and we’ll assist you with the cancellation.

Log into your account here: login

Once you’re logged in, you’ll be taken to your Dashboard. From there:

1. Look for the Billing & Plans section
2. Open it to view your subscription details
3. There you can see:
   • Your current plan (Essential or Premium)
   • Subscription status (active or canceled)
   • Next billing date

If you’re unsure or need help, contact us at [email protected], and we’ll confirm it for you.

During checkout, the selected plan (Essential or Premium), introductory and renewal pricing, and subscription terms are clearly displayed before payment and must be accepted to complete the purchase.

We encourage all customers to carefully review the checkout information before confirming their order, as completing the purchase indicates acceptance of these terms.

Subscriptions renew automatically each month at the regular (non-discounted) monthly rate after any introductory billing cycle.

We do not send advance billing reminders or notifications before renewal. You can check your next billing date at any time in your account:

1. Log in to your dashboard: login
2. Go to Billing & Plans
3. View your next billing date

We recommend reviewing your billing details in advance if you do not wish to continue your subscription.

Yes — after each successful payment, a receipt is sent to your email.

If you don’t see it, please check your spam folder or contact us and we’ll resend it.

You’ll receive a link to your report by email shortly after purchase—usually within 5 minutes.

If you don’t see it, please check your spam folder. If the report hasn’t arrived within 15 minutes, contact our support team at [email protected].

You can also access your report anytime from your account dashboard:

1. Go to login
2. Log in using the email you used during purchase
3. Open your Dashboard, where all your reports are available

Your report is valid for 3 months from the date it was generated. After this period, it will expire, and we recommend generating a new report to ensure you have the most up-to-date information.

If you’d like to keep a copy of your report, we recommend saving it as a PDF or printing it for future reference.

Our reports include the following information:

• Ownership history
• Vehicle details
• Odometer check
• Mileage/year dependence
• Open safety recall check
• Junk / salvage / insurance records
• Title history information
• Stolen vehicle check
• Major title brand check
• Vehicle damages
• Sales history
• Vehicle valuation
• Auction price range
• Price changes and ownership cost

All of the above is included with Premium Membership and the Premium Single Report. Essential Membership includes core vehicle history (title records, odometer/mileage, theft and salvage checks, recalls, ownership changes, and sales history). Premium adds detailed accident history, service & maintenance history, maintenance schedule, repair cost estimates, inspection records, loan & finance data, usage type records, extended mileage history, and additional verification checks.

See our sample report.

Zilocar reports are based on U.S. data.

If a vehicle has history in the United States, we may still be able to provide relevant records—even if it is currently located in another country.

However, vehicles with no U.S. history (for example, vehicles used only in Canada or other countries) will return no data.

Zilocar reports are grounded in a robust, multi-tiered data framework—combining government and proprietary sources to give you a clearer vehicle history:

• Public and government databases: State DMVs, insurance carriers, salvage yards, and more. It delivers title brand history (e.g., salvage, flood), odometer readings, and total-loss records.
• Proprietary and industry databases: Added insights from open recalls, liens, sales/market values, accident records, and other third-party data round out your report—even when government databases don’t capture the full story.

Together, this layered approach helps Zilocar deliver a complete and trustworthy vehicle history report—helping you avoid surprises and make smarter used-car decisions.

Vehicle history reports are a valuable tool, but they are not 100% comprehensive.

Even the most detailed reports may not capture all events. Certain incidents—such as unreported accidents, private repairs, or issues not documented by insurance or official authorities—may not appear in available data sources.

As a result, some information, including insurance claims, title issues, or structural damage, may go undetected if it was not officially recorded.

For a more complete assessment, we recommend combining the report with a professional vehicle inspection and available service records.

There are a few reasons why a report may not be available:

• The VIN may be entered incorrectly—please double-check the number
• The vehicle may not be registered in U.S. databases (for example, imported vehicles not tracked by NHTSA)
• There may be no data available for this specific vehicle

Zilocar reports are based on U.S. data, so vehicles without U.S. history may not return a report.

Try again and ensure all details are correct. If the issue continues, contact support and include a screenshot if possible—we’ll resolve it quickly.

If there is not much information in your report, it's a good sign! That means that the vehicle has no sales history or very rarely went on sale, and we couldn't find any proof that the vehicle sustained any significant damage.

There are several reasons why an accident or damage record might not appear:

• It was never reported to insurance, the police or a state authority.
• The repairs were done privately without insurer intervention.
• The incident occurred in a state or jurisdiction where reporting obligations are limited or data is not fully digitized.
• Our accident/incident data is currently available for up to 38 states—if the vehicle history lies outside those states, coverage may be incomplete.
• Some data sources may be delayed in updating.

Absence of a record isn't proof that an incident never occurred—always combine a history report with physical inspection and service documentation when possible.

Owner names and addresses are protected by law under the Driver's Privacy Protection Act (DPPA). That's why they're not shown in our reports.

To begin, enter your VIN number on the Zilocar homepage. You'll receive a free pre-check summary. To unlock the full report, simply choose your payment option and complete checkout. A copy of your detailed report will be emailed to you shortly after purchase.

After purchase, your account is created automatically using the email provided at checkout.

You will be logged into your Dashboard, where you can:

• View all your purchased reports
• Access your billing and subscription details

Your report is also sent to your email for quick access.

If nothing happens when you enter a VIN, it may be because:

• The VIN was entered incorrectly
• The vehicle is not available in our database
• There is currently no data available for that vehicle

Please double-check the VIN and try again. If the issue continues, feel free to contact our support team at [email protected].

Log in to your account at login.

From your dashboard, select “Zilocar Credits” when generating a report. Your available credit will be applied automatically.

Credits may be added to your account in the following situations:

• When you purchase a subscription plan (credits are included)
• If a report could not be generated, the credit is returned to your account
• In certain cases, credits may be provided as a resolution depending on the situation

Choose the plan that fits your needs:

• Essential Membership: $20.59 for the first month, then $28.99/month — includes 20 reports/month (core vehicle history features).
• Premium Membership: $24.50 for the first month, then $54.45/month — includes 20 reports/month, plus all Premium Features.
• Premium Single Report: $39.95 — one-time purchase (no subscription required, includes all premium report features)

Already on Essential Membership? You can upgrade to Premium Membership anytime for $25.46 (the difference between the full monthly plan rates). Introductory checkout pricing applies to new subscriptions only.

New memberships start at the discounted introductory price shown at checkout. After the first billing cycle, subscriptions renew automatically each month at the regular (non-discounted) monthly rate unless canceled before the next billing date via your Dashboard or by contacting support.

Usage is subject to a fair-use policy (20 reports per month). Excessive or commercial use may require a commercial plan — contact our support team at [email protected] to set one up.

Both plans include 20 reports per month, and every report stays available in your account for 3 months.

Essential covers the core vehicle history: title records, odometer/mileage verification, theft and salvage checks, recalls, ownership changes, and sales history.

Premium includes everything in Essential plus all premium report features: detailed accident history, service & maintenance history, manufacturer-recommended maintenance schedule, repair cost estimates, inspection and emissions records, loan/lien & finance data, usage type records, extended mileage history, and additional proprietary verification checks.

The Premium Single Report ($39.95) also includes all premium features for a one-time purchase.

Yes. If you have an active Essential Membership, you can upgrade to Premium anytime for $25.46 (the difference between the full monthly plan rates). Introductory checkout pricing applies to new subscriptions only. The upgrade is available to both existing and new Essential members. You can do it from your account dashboard under Billing & Plans, or contact our support team at [email protected].

Yes. You can switch from Premium to Essential anytime from your account dashboard under Billing & Plans, or by contacting our support team at [email protected]. The change takes effect at your next billing date — you'll keep your Premium features and reports until the end of your current billing period, and no partial refund is issued for the current month.

After purchase, your account is created automatically using the email provided at checkout.

You can access all your reports anytime by logging into your dashboard: login

Yes. Subscription plans include monthly report allowances intended for personal use:

• 20 reports per month (Essential Membership)
• 20 reports per month (Premium Membership)

If usage significantly exceeds these limits or appears to be commercial, we may review your account.

No. Your report allowance resets at the start of each billing month, and any unused reports from the previous month do not carry over. Both Essential and Premium include 20 reports per month. Reports you've already generated stay available in your account for 3 months, regardless of your monthly allowance.

Subscription charges are non-refundable once the billing period begins. We recommend reviewing your selected plan and billing details before completing your purchase.

No. You can choose the Premium Single Report option for $39.95 — no subscription required. Subscription plans are designed for users who want to check and compare multiple vehicles, offering a lower cost per report.

Simply log in to your account and check your subscription status in your dashboard. If you’re unsure, you can always contact us and we’ll gladly assist you.

During checkout, subscription terms — including the discounted introductory price and the regular monthly renewal rate — are shown and must be accepted before completing your purchase. We understand this can sometimes be overlooked, so if you have any concerns, please don't hesitate to reach out—we're here to help.

Subscriptions renew automatically each month at the regular (non-discounted) monthly rate after any introductory billing cycle.

We do not send advance billing reminders or notifications before renewal. You can check your next billing date at any time in your account:

1. Log in to your dashboard: login
2. Go to Billing & Plans
3. View your next billing date

We recommend reviewing your billing details in advance if you do not wish to continue your subscription.

Yes, a receipt is sent after each successful payment. If you don’t see it in your inbox, please check your spam or junk folder, or contact us and we’ll resend it for you.

Once canceled, you should receive a confirmation. You can also log in to your account to check your status, or reach out to us for confirmation.

No. Zilocar does not create or modify vehicle records. We collect and display information from third-party data sources, and we are not authorized to delete or change this data. If you believe information is incorrect, it must be addressed with the original reporting source.

To request a refund, please contact our support team at [email protected] with:

• The email used for your purchase
• A brief description of the issue

Our team will review your request and respond as soon as possible.